Refund policy

Withdrawal and returns

For online purchases as a consumer, you have 14 calendar days to notify us that you withdraw from the purchase, without giving a reason. The period starts on the day after you, or someone you designate other than the carrier, receive the product. If goods from one order arrive separately, it starts after receipt of the last item.

This right includes catalogue leotards in standard sizes, even when manufactured after ordering, and other physical products not covered by a legal exception. Selecting a standard size or standard catalogue options does not by itself constitute personalisation. Discounted items carry the same rights.

How to notify us and return goods

Send an unequivocal withdrawal statement to shop@vinkovaleotards.com or by post to Jungla Norte S.L. (VINKOVA), Carretera Sarriguren 8, Local 3, 31006 Pamplona, Navarra, Spain. Include information identifying the purchase. You may use the template below, but this is optional. Sending your notice before the deadline is sufficient; you do not need to wait for our approval.

After notifying us, send the goods to the address above without undue delay and no later than 14 calendar days after your notice. Keep proof of posting. You may choose your carrier or ask us how to arrange the return. You bear the direct return costs unless we agreed to pay them or failed to inform you of those costs before purchase.

Product condition

You may inspect and try the goods as necessary to establish their nature, characteristics and functioning. You are only liable for diminished value resulting from handling beyond those checks, provided you were properly informed of your withdrawal right. We recommend keeping tags and packaging and protecting the parcel; their absence does not in itself remove the legal right.

Refunds

We will reimburse payments for the contract from which you withdraw, including standard delivery costs, without undue delay and within 14 calendar days of your notice, using the original payment method unless expressly agreed otherwise and without fees for you. We do not reimburse the extra cost of delivery above the least expensive standard option offered. We may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first, unless we offered to collect them.

Genuinely personalised products

The withdrawal right does not apply to goods made to the consumer's individual specifications or clearly personalised. This exception must be disclosed before contracting and does not automatically cover every product manufactured after an order. It does not limit rights relating to defects or non-conformity.

Defects, errors and size exchanges

If an item is defective, damaged or does not match the contract, contact shop@vinkovaleotards.com. Applicable statutory remedies remain available, without costs that we must bear, including for personalised goods. A voluntary size exchange is separate from withdrawal; you may exercise the latter where applicable and place another order. Commercial size guarantees offered with your purchase remain in place.

Optional withdrawal notice template

To Jungla Norte S.L. (VINKOVA), at the postal or email address above: I hereby give notice that I withdraw from my purchase contract for [products], ordered on [date] and received on [date]. Consumer's name: [name]. Address: [address]. Date: [date]. Signature: [only for notices on paper].

Version dated 25 October 2026, applicable to new orders from publication. Earlier orders retain more favourable terms offered when purchasing, including the 30-day period where applicable. Nothing in this policy reduces mandatory rights under applicable law or statutory extensions where required information was not provided.